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What Web Businesses Can Learn from Online Gambling
Football Betting Spread Abstract: learn how to gain visitors' trust by studying how
online casino
websites have overcome enormous obstacles to building trust among
site
visitors.
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Commodity Spread Trading Online gambling is one of the fastest growing segments of
ecommerce in the
US, an especially impressive feat since it is illegal in the US.
Due to their
illegal status, gambling sites face high hurdles in the
advertising and
promotion arena as well, since most US-based online media
companies, most
notably Google and Yahoo, refuse to advertise them.
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Nfl Betting Spread You might think that online gambling websites would face an
insurmountable
obstacle in gaining users' trust, as well. Trust has long been an
issue in
ecommerce, historically plagued by credit card billings and
websites that
disappear just before the orders were to be shipped-and a constant
mainstream
media drumbeat of the dangers of online transactions. Building
trust has long
been a chief concern of
businesses selling over the
web.
- Search the web with the Google Toolbar (optional install).
and get text messages when you%™e not online.
Advanced Commodity Spread The trust issue is only compounded for the online gambling
industry when it
comes to serving US customers. Would you trust a website with your
money if it
were located overseas, and you had little legal recourse
whatsoever to get your
money back if you were dissatisfied-and if the "product" itself
were essentially
intangible, anyway? To top it off, what if the purchase itself was
illegal?
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Betting Exchange Spread This is precisely the challenge that online casinos meet every
day, with the
estimated 60 percent of their industry's customers who come from
the USA. Casino
websites owned and operated entirely outside the borders of the US
are free to
accept US customers. But gambling online with real money is
illegal in the US
under federal law, specifically the Federal Wire Wager Act, not to
mention a
host of state laws.
How Do Online Gambling Websites Gain Visitors' Trust?
- Trust symbols: gambling websites' businesses, being located
outside the
US, are not eligible for most US-based business certification programs such as
the Better Business Bureau or Square Trade. So, they created their own trust
seal: ECOGRA, E-Commerce and Online Gaming Regulation and Assurance. Online
gambling sites are also wont to make a prominent display of their secure
connection certificates, from organizations such as Thawte. - Assurances: users' concerns about reliability are not just
answered
implicitly with fancy seals or confident language. One of the most successful
online gambling websites contains this prominent declaration on its homepage:
"We are licensed and regulated by the Government of Gibraltar, and our games
are tested by iTech Labs, an independent tester of gaming and wagering devices
to ensure that the games are fair and operate correctly." - Transparency: while it is often hard to tell just who is behind
most
ecommerce sites, successful online gambling sites are models of transparency:
the location of the company owning the casino is always prominently displayed,
and assurances of honesty are backed up with independent audits of the
technology used. - High-quality design: successful gambling websites always look
great, no
matter how small the business behind them. Plain old HTML may be enough to
convince people to post their room rentals on Craigslist, but it doesn't seem
enough to make web users fork over their credit card digits to an online
casino. - Low barrier to entry: gambling websites generally either have a
free
option or require only a small upfront payment. - Highly optimized designs. It's usually only a single click, if
even that,
from the homepage to the virtual betting tables. When you can get straight to
doing what you want to do, there is not a lot of time to start nursing
doubts.
Seal™ validating and ensuring the website is secure, giving you the confidence to conduct business online.
Stock Spread Trading In short, if you take your online business's trustworthiness for
granted, you
may be missing out on potential customers who need additional
assurances. Take a
lesson from websites that can't trust their trustworthiness to be
taken for
granted: make
sure visitors to your site feel
comfortable opening up their
wallets.
Online Spread Betting About the author: Joel Walsh writes on business and the internet for CasinoTimes.co.uk, a UK Casinos http://casinotimes.co.uk.
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